Question 1

Which tariff is right for me?

Accepted Answer

If you have a heat pump, Aira Zero is the perfect choice for your home as it is designed to allow Aira to optimise when your heat pump uses energy, helping you save more and reduce your impact on the planet.

If you have a heat pump and solar panels, combining Aira Zero with our Solar Export Easy tariff provides a simple and hassle-free way of selling your excess solar energy back to the grid. This smart tariff optimises your system to automatically sell any unused solar energy at a rate set by Octopus Energy – currently 15p/kWh.

If you have a heat pump, solar panels and battery storage, we recommend combining Aira Zero with our Solar Export Flow tariff to maximise your solar savings. This dynamic tariff takes advantage of the fluctuations in the wholesale electricity market, selling energy when prices peak and storing it when they dip. And, if you want to take control, you can decide when to sell and store electricity via your battery app.

Question 2

What’s the difference between Aira Solar Export Easy and Aira Solar Export Flow?

Accepted Answer

If you have solar panels and a heat pump, and have switched our Aira Zero energy tariff, you can combine your tariff with Aira Solar Export Easy or Aira Solar Export Flow.

Aira Solar Export Easy is tailored for households who prioritise more predictability. With this tariff, your system automatically sells any excess solar energy at a rate set by Octopus Energy – currently 15p/kWh. So, you can rest easy knowing your energy is always sold at a fair and competitive price.  Aira Solar Export Flow is a more financially-rewarding option for homes with battery storage.

This dynamic tariff takes advantage of the wholesale electricity market, optimising your system to sell energy during price peaks and store energy during dips, maximising your savings.

Question 3

I already have an Aira Heat Pump. How much can I save if I sign up for Aira Zero and Aira Solar Export?

Accepted Answer

If you already own an Aira Heat Pump, you can save up to an additional £295 a year on energy bills when you sign up for Aira Zero.

Once you have an Aira Heat Pump optimised for Aira Zero, save an additional £855 a year on energy bills when you sign up for Aira Solar Export Easy.

It’s important to note that energy prices and specific tariffs offered by suppliers can fluctuate over time. Additionally, energy bills depend on factors like temperature settings, hot water usage, and overall energy consumption, which are beyond Aira’s control.

Question 4

Does Aira Zero work with other heat pumps?

Accepted Answer

Aira Zero works with all heat pumps installed by Aira. If you opt for a heat pump that is not an Aira Heat Pump, once you have signed up for Aira Zero all you need to do is manually adjust your heat pump’s settings to off-peak and peak times via your app or heat pump controller.

Question 5

Do I need a smart meter and what if I don’t have one?

Accepted Answer

You will need a smart meter to benefit from our intelligent tariffs. If you don’t have one, once you sign up for our tariffs, our partner Octopus Energy will install a smart meter for you free of charge as part of the installation process.

It automatically sends meter readings to Octopus, so they can bill you accurately for the electricity you've used. Until the smart meter is installed you will be on an interim tariff.

Question 6

Aira Solar Export is a beta product. What does this mean?

Accepted Answer

A beta product is a pre-released product in its initial stage of development, with the aim of offering an enhanced experience over time. While we integrate new technology with older, existing infrastructure, the billing and reporting features that accompany the smart tariff may experience occasional discrepancies.

As a result, your online account, in-home display, or app may show some numbers that aren't correct. However, Octopus Energy will always ensure financial transactions are resolved quickly if there is a reporting error.

 As an early adopter, you have access to cutting-edge technology months ahead of the market. And, your feedback is crucial in shaping the product's development as it allows us to refine its features based on what works best for you.

Question 7

How are Aira Clean Energy tariffs 100% green?

Accepted Answer

The tariffs we offer in partnership with Octopus Energy are 100% green. This means that the electricity you pay for originates from green sources such as wind, solar and hydropower.

 Octopus achieves this by working out how much power their customers are taking out of the grid annually and ensure an equal amount of green electricity is added into the system in its place over the year. Not only does this make the electricity you pay for carbon free, it helps make the energy system greener for everyone too.

Question 8

How long does it take for my new tariff to be up and running?

Accepted Answer

The time it takes to switch to an Aira Clean Energy tariff varies depending on factors like whether you have a smart meter and your chosen tariff.

If you require a smart meter installation, the timeframe depends on your location and engineer availability. Octopus aim to install a new smart meter in under 4 weeks.

 The transition to Aira Zero begins with switching energy supplier to Octopus Energy. The application usually takes about two working days (as long as the application is initiated before 4pm). If you have a compatible smart meter already installed, it typically takes about 14 days to establish a successful connection to the tariff, enabling Octopus to remotely collect readings. Once the connection is established, you will receive the T&Cs for Aira Zero, which you have 28 days to accept, or your switch will be cancelled.

 Once you have told us that you would like to switch to Aira Solar Export, Octopus will apply for an export Meter Point Administration Number (MPAN) from a Distribution Network Operator (DNO) for you. The application process takes about two days. It can then take up to four weeks for the DNO to confirm your export MPAN and five days to complete enrolment. As soon as the tariff is active, Octopus will email you to confirm everything is set up. Overall, the process to switch to an Aira Solar Export takes about five weeks.

Question 9

How often will Aira Clean Energy tariff rates be adjusted?

Accepted Answer

When you sign up for an Aira Clean Energy tariff, you'll enjoy peace of mind knowing you can cancel anytime. No strings attached. No contract or termination fees.

The Aira Zero and Aira Solar Export rates can be adjusted by Octopus when the price cap is reviewed by Ofgem every three months. As a result, we do not guarantee the rates for any period of time. The price cap for the next periods will be announced by Ofgem on: 25 February 2025 (for period 1 April to 30 June 2025).

Question 10

What is the difference between energy costs and energy bills?

Accepted Answer

Energy costs includes your electricity bills and the cost of your heat pump hardware and maintenance. Energy bills include electricity bills only.

Aira Clean Energy tariffs

The natural next step towards even more savings

Save up to £525 on your annual energy bills when you switch from a boiler to an Aira Heat Pump and sign up for Aira Zero.*

Combine your Aira Zero-optimised heat pump with an Aira Solar Export tariff, and those savings could increase to £1,380 a year.*

Our Clean Energy tariffs

Aira Zero

Aira Solar Export

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