Aira Carbon Savings Verification Terms of Participation
Version: UK-CR-2.0/2026
Effective from: 14 September 2026
These Terms of Participation (the “Terms”) govern your participation in Aira’s programme for verifying carbon savings(the “Programme”). Please read them carefully before you join. By joining the Programme, you agree to these Terms.
1. About Aira
Aira Carbon Rewards is offered by Aira Home UK Ltd, a company registered in England and Wales (company number 14146166), with its registered office at Unit 14, Mercury Way, Trafford Park, Stretford, M41 7LY (“Aira”, “we”, “us” or “our”).
2. About the Programme
The Programme allows Aira customers to take part in verified carbon-reduction initiatives by helping Aira convert the emission reductions achieved through your Aira air source heat pumps and/or other eligible products purchased from Aira (“Aira Products”) into verified carbon credits.
Aira may from time to time cooperate with a carbon-verification partner (currently Arniston Limited, trading as Snugg) for the verification and sale of carbon credits (the “Verification Partner”).
In return for your participation, you will receive the benefits set out in section 6 below.
3. Eligibility
To take part in Aira Carbon Rewards you must:
a) have applied to join the Programme within 20 days of the date of Aira’s invitation email (or such other period as stated in the invitation);
b) be a private individual resident in the United Kingdom;
c) have purchased and installed one or more Aira Products at your property;
d) have functioning smart meters for electricity and gas installed at your property, capable of recording and sharing energy-usage data, that have been operational for at least 12 months prior to installation of the Aira Products (or such shorter period as Aira may agree) and remain in continuous operation throughout your participation in the Programme;
e) be the legal and beneficial owner of the property on which the Aira Products are installed, have owned that property for at least 12 months prior to installation of the Aira Products (or such shorter period as Aira may agree) and occupy that property as your main residence throughout your participation in the Programme;
f) not have a property (where the Aira Products are installed) that is rented to three or more tenants forming two or more separate households (commonly known as a “house in multiple occupation” or “HMO”), as defined in sections 254 to 259 of the Housing Act 2004;
g) have assigned your Emission Reduction Rights to Aira as part of your Aira purchase agreement; and
h) accept Aira’s and the Verification Partner’s respective privacy policies.
4. How the Programme works
By joining the Programme, you agree to allow Aira and our Verification Partner to collect, access and process data related to your energy use (for example, from your smart meter, Aira app or connected systems) to verify and certify the emission reductions achieved by your Aira system.
Once verified, these emission reductions are converted into carbon credits or equivalent instruments which may be sold or otherwise monetised by Aira (or the Verification Partner) through recognised voluntary carbon markets, direct sales to third-party buyers, or any other lawful and commercially reasonable channel.
Any funds generated from such sales are retained by Aira to support the ongoing delivery, management and development of Aira’s low-carbon solutions. By participating in the Programme, you help accelerate the transition to clean energy and, in return, receive the benefits described in section 6 below.
5. Your responsibilities
By joining Aira Carbon Rewards, you agree to the following:
a) Co-operation and data access: You will provide all information, assistance and access reasonably required by Aira or the Verification Partner to enable measurement, verification, registration, and sale of the Emission Reduction Rights and related carbon credits, including access to the necessary energy data and related information.
b) Accuracy of information: You warrant that all information provided to Aira or the Verification Partner in connection with the Programme is true, complete and accurate, and you will promptly notify Aira of any changes or if you no longer meet the eligibility criteria set out in section 3.
c) Property sale and product removal: You will inform Aira before you sell your property (or promptly after such sale) or if your Aira Products are removed, replaced or deactivated.
d) Connectivity: You will maintain the proper operation and internet connectivity of your Aira Products and any relevant energy-monitoring devices to allow continuous monitoring.
e) Manipulation: You will not attempt to manipulate or falsify data related to energy consumption or savings.
f) Verification Visit: If your property is selected for an on-site visit as part of the verification process, you will permit reasonable access for Aira, the Verification Partner and any other authorised person involved in the verification process, at a mutually convenient time and upon reasonable notice.
6. Your benefits
In return for joining the Programme you will receive a £50 Amazon gift card. The gift card is only available if you join the Programme within the period stated in your invitation. The gift card is personal to you and cannot be exchanged for cash. Because verification of the first year's carbon savings requires 12 months of post-installation energy data, you agree to remain in the Programme, and to maintain the permissions described in section 4, for at least 12 months from the date you join the Programme. If you leave the Programme or withdraw the required permissions before then, Aira may require repayment of the value of the gift card. After the initial 12 months, you may leave at any time at no cost in accordance with section 9.
Aira may from time to time offer participants additional rewards or benefits, for example to recognise continued participation in the Programme. Any such rewards are offered entirely at Aira's discretion. They may vary in type and value, may be offered to some participants and not others, and may be changed or withdrawn at any time. Additional rewards may be subject to their own conditions (for example, a requirement to remain in the Programme for a further minimum period) which will be presented to you when the reward is offered and apply only if you accept it. Nothing in these Terms entitles you to any reward or benefit beyond the gift card described above, and no communication from Aira should be understood as a commitment to future rewards unless expressly stated in writing.
7. Ownership of Emission Reduction Rights
You acknowledge that you have assigned to Aira all rights and interests in and to the emission reductions achieved through your Aira Products (“Emission Reduction Rights”). Aira or its Verification Partner may aggregate, verify, certify, and sell carbon credits derived from these Emission Reduction Rights in accordance with applicable verification standards.
Participation in the Programme does not give you any ownership, title or claim in relation to any Emission Reduction Rights or carbon credits created, verified or sold by Aira or its partners, and you shall not claim or register these Emission Reduction Rights or related carbon credits yourself.
Aira makes no guarantee that any particular amount of Emission Reduction Rights will be achieved, verified or certified, or that any specific environmental or commercial outcomes will result from the Programme.
Your sole benefit under the Programme is the is the gift card described in section 6, together with any additional rewards Aira may offer under that section.
8) Data and privacy
Aira and its Verification Partner will each act as independent data controllers in relation to any personal data processed under the Programme. Aira will share with the Verification Partner only the data necessary to verify and certify emission reductions, such as energy-usage data and property identifiers.
All personal data will be handled in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and Aira’s Privacy Policy available at www.airahome.com.
The Verification Partner will process your personal data in accordance with its own privacy policy.
9. Duration and ending participation
The Programme is linked to the period during which emission reductions from your Aira Products can be verified and converted into carbon credits under applicable carbon standards. In most cases, this period lasts up to 10 years from the date your Aira Products are installed. After that period, no further carbon credits can be generated in respect of your installation, and the Programme will automatically end unless otherwise agreed with Aira.
You may end your participation in the Programme at any time by giving Aira written notice at support@airahome.com. If you end your participation, or withdraw the permissions required for the Programme, within the initial 12-month period, Aira may require repayment of the value of your gift card as set out in section 6. After the initial 12-month period, you may leave at any time at no cost and with no further obligations.
Aira may suspend or end your participation in the Programme, or discontinue the Programme altogether, at any time and for any reason, including (without limitation) if:
a) you breach these Terms or any other agreement with Aira;
b) you no longer meet the eligibility criteria set out in section 3;
c) Aira discontinues, suspends or changes the Programme (for example, if Aira’s cooperation with the Verification Partner ends, or if verification or sale of carbon credits becomes impracticable or commercially unviable);
d) continuation of the Programme or your participation could, in Aira’s reasonable opinion, result in reputational, regulatory or operational risk to Aira or its partners;
e) changes in law, regulation, or verification standards make continuation of the Programme, or of your participation in it, unlawful or impractical; or
f) Aira reasonably determines that the Programme no longer aligns with its business, sustainability or strategic objectives.
Where reasonably practicable, Aira will give you at least 30 days’ prior notice before ending or materially changing the Programme or your participation. However, Aira may act with shorter or no notice where immediate termination or suspension is required for legal, regulatory, technical or security reasons.
On ending or suspension of your participation, your data will no longer be used for verification or the sale of new carbon credits. If Aira ends the Programme or your participation other than due to your breach of these Terms, you will not be required to repay your gift card.
10. Changes to the Programme
Aira may update or modify these Terms or the Programme at any time for regulatory, technical, or operational reasons. We will notify you in advance if changes affect your rights or obligations.
11. Complaints
We hope you do not have any need to complain, but if you do need to make a complaint, please email support@airahome.com and we will do our best to resolve the issue with you.
12. Contact us
You can contact us by email, phone or post:
Email: support@airahome.com
Phone: 0330 828 1111
Post: AIRA HOME UK, Unit 14, Mercury Way, Trafford Park, Stretford, M41 7LY
13. General
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
We may transfer, subcontract, assign or novate any or all of our rights or obligations under these Terms without your consent.
Should one or more provisions of these Terms be or become invalid or ineffective in whole or in part, the validity and enforceability of the remaining provisions shall nevertheless remain unaffected.
These Terms do not affect your legal rights under the Consumer Rights Act 2015.