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Comfort guaranteed

The Aira Comfort Guarantee promises two things. Complete peace of mind. Complete temperature comfort.

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15 Year Performance Guarantee

The 15 Year Performance Guarantee ensures that your Aira Heat Pump provides a cosy temperature between 18˚C-22˚C, even on the coldest day of the year (depending on the room and based on expected minimum temperatures). 

If not, we’ll come out to fix it at no extra cost.*

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15 Year Product & Installation Warranty

Any issues with your Aira Heat Pump system? We’ll come and fix it. 


  • No sneaky extra costs
  • No more hunting for plumbers and engineers
  • Not even any labour costs

We’re setting a completely new standard. Any parts and labour required to ensure the function of your product and installation are on us for 15 years. And if you want to extend your cover when your 15 years are up, that’s easy and affordable. 

All you need to know about our Comfort Guarantee

Every customer gets the Aira Comfort Guarantee as part of their all-inclusive plan. For our heat pumps, we offer our 15 Year Performance Guarantee and our 15 Year Product and Installation Warranty, where all parts and labour are included. 

For Vaillant heat pumps, we provide a 5 Year Performance Guarantee and a 5 Year Product and Installation Warranty.

No, Your Aira Comfort Guarantee is included when you switch to a heat pump with Aira. It’s one of the many benefits of our all-inclusive plan.  

Part of the Aira Comfort Guarantee, the 15 Year Performance Guarantee ensures a cosy temperature even on the coldest day of the year (based on expected minimum temperatures). If not, we’ll come out to fix it at no extra cost. In the UK, that cosy temperature is between 18-22 ˚C depending on the room. Terms apply. 

For Vaillant heat pumps, we provide a 5 Year Performance Guarantee and a 5 Year Product and Installation Warranty.

The Product & Installation Warranty means any parts and labour required to ensure the function of your product and installation are included for the next 15 years.

So, if there are any issues with your heating or hot water system, Aira will come and fix it as quickly as we can. No call out charges. No parts to pay for. Not even any labour costs. Terms apply.  

For Vaillant heat pumps, we provide a 5 Year Performance Guarantee and a 5 Year Product and Installation Warranty.

Yes, you can choose to extend your Aira Comfort Guarantee 15 years after your Aira Heat Pump is installed or 5 years after your Vaillant heat pump is installed.

Our Aira Comfort Guarantee promises heating up to 22 degrees, even on the coldest day of the year. 

A heat pump is much more durable and has a longer life span than a gas boiler. If you do experience any issues with your heating or hot water system, with the Aira Comfort Guarantee, we’ll come and fix it free of charge. No parts to pay for, no labour costs and no call out charge – everything is included. 

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Row of terraced houses
Two children reading a book together in a bunk bed in a room with warm light.

With Aira, everything’s included

The Aira Comfort Guarantee is part of our all-inclusive plan. 

With Aira, everything’s included in your switch... from flexible payment options to a hassle-free experience from start to finish. It's all included and it's all under one roof.

Our all-inclusive plan

*The Aira Comfort Guarantee is limited by our terms and conditions and does not cover damage or malfunction caused by e.g. components not supplied by Aira, improper or negligent use, vandalism or violence to the heat pump, or unauthorised tampering with the heat pump. Full terms and conditions are available here

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