An Aira employee answering calls

Customer support

We hope you are enjoying your heat pump (and your energy savings).

If you are experiencing any issues with your system, our friendly Customer Care team is available 24/7 to assist you. However, you may find the answer to your question faster by browsing our most frequently asked questions below.

We've also prepared some great tips on how to prepare your heat pump for winter.

Most frequently asked questions

Can’t find what you’re looking for?

If you have any issues or questions about your heat pump system, our Customer Care team is available 24/7 to help.

Email: support@airahome.com
Telephone: 0300 828 1111

An Aira employee answering calls

Have an issue with your system? We’re here to help.