Question 1

How can I control my Aira Heat Pump?

Accepted Answer

Once you’ve set your desired indoor temperature and the amount of hot water you need a day, your Aira Heat Pump takes care of the rest, heating your home and water in the most efficient way possible. There is no need to make any adjustments. In fact, your heat pump works best if left to do its job. But if you do want to make any changes, you can by using the Aira Home Energy app.

Question 2

How can I update my Aira Heat Pump software if I do not have internet connection?

Accepted Answer

The Aira Heat Pump system software updates automatically when connected to the internet. If your heat pump is offline, use the Aira Home Energy app to connect it. If you experience any difficulties connecting your heat pump, please contact our 24/7 Customer Care team for assistance.

Question 3

How do I increase my indoor temperature?

Accepted Answer

Once you’ve set your desired indoor temperature and the amount of hot water you need a day, your Aira Heat Pump takes care of the rest, heating your home and water in the most efficient way possible. There is no need to make any adjustments. In fact, your heat pump works best if left to do its job. But if you do want to make any changes, you can by using the Aira Home Energy app.

Following your installation, your Clean Energy Technician will guide you through downloading and using the app – it’s incredibly simple. And, with Aira Intelligence, the Aira Heat Pump system will intuitively learn and adapt to your home routines to maintain your indoor temperature with optimal efficiency. Keeping you cosy while saving you even more on your energy costs.

Question 4

My Wi-Fi isn't working. How can I reconnect to my system using Bluetooth?

Accepted Answer

If your phone was connected to your heat pump via Bluetooth, it’ll automatically reconnect when you’re back in range. If you were using Wi-Fi and the connection drops, the Aira app will prompt you to reconnect via Bluetooth.

For the smoothest experience, we recommend using Wi-Fi to connect your phone and heat pump. That way, you can control your system even when you’re out and about.

Question 5

How do I set a hot water schedule on my app?

Accepted Answer

Follow these simple steps to set up a hot water schedule:

1. Open the Aira Home Energy app.
2. Navigate to “Hot water” > “Hot water settings” > “Hot water schedule”.
3. Click “Add new time interval” and specify the start and end time of your chosen interval.
4. While setting the start and end time, you can also select the target tank temperature you want the heat pump to reach during this period.
5. Click “Save” to add the new interval to your hot water schedule.
6. To edit or delete an interval, select the “Edit” button.
7. To create additional intervals, click the floating action (“+”) button at the bottom-right corner of the screen.

Remember, if you set a manual schedule, Aira Intelligence takes a backseat. And, if you’re on our Aira Zero tariff, we especially don’t recommend it. With Aira Zero, your heat pump is pretty smart at finding the cheapest times to run, and keeping a steady hot water temperature is almost always the most efficient move. We recommend letting your heat pump do all the work so you can watch the savings stack up.

Question 6

What is a legionella cycle and do I need to set it?

Accepted Answer

To keep your hot water safe from bacterial growth, your heat pump runs a Legionella cycle every 14 days, heating the tank to 65°C. This cycle usually lasts for up to four hours and might nudge up electricity while it runs.

If you're on a smart tariff like Aira Zero, you can schedule it for off-peak hours to keep costs down. Otherwise, it’ll automatically run between 12 pm and 4 am. So, it won’t disrupt your routine.

Question 7

Will Aira display SCOP in the app at some point?

Accepted Answer

No. SCOP (Seasonal Coefficient of Performance) is measured in a lab under controlled conditions, not in a real home. It’s not something we can track with your live system. We’ll stick to providing the data that matters for how your heat pump is actually performing.

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