Question 1

How can I check my home's indoor temperature?

Accepted Answer

There are two very simple ways you can check your home indoor temperature: using the thermostat or the Aira Home Energy app.

The thermostat is constantly measuring the indoor temperature of your heating zone. All you have to do is tap the Aira logo on the thermostat to wake up the interface and the temperature will be displayed.

Alternatively, you can also check the indoor temperature on the home screen of the Aira Home Energy app anywhere, anytime.

Question 2

How can I wake up my thermostat?

Accepted Answer

Waking up your thermostat is simple. Just tap the Aira logo to see the display.

Question 3

What type of battery does the thermostat use?

Accepted Answer

The thermostat uses three rechargeable or single-use AAA batteries. It's crucial not to mix the two types. Your thermostat comes with batteries already installed, so there’s no need to worry about sourcing them.

Question 4

How often do I have to change the thermostat's batteries?

Accepted Answer

The battery life will vary based on their quality and how frequently the thermostat is used. Based on the average usage of a thermostat, single-use batteries should last about two years.

You should replace the batteries when the “low battery” warning appears on the thermostat or if it fails to wake up. Avoid leaving empty batteries in the thermostat, as they may leak and cause damage to the device.

Question 5

Is it okay to mix single-use and rechargeable batteries in my thermostat?

Accepted Answer

No. You can use either rechargeable or single-use batteries, but do not mix types.

Question 6

How is the thermostat connected to the heat pump?

Accepted Answer

Your thermostat is wirelessly connected to your heat pump by a reliable, secure and energy-saving network system called Thread.

Question 7

Can I change the location of my Aira Thermostat?

Accepted Answer

It’s important to keep the thermostat in its original wall-mounted position. Moving it for an extended period can affect your system’s efficiency and may impact your warranty cover. If you believe the Aira Thermostat needs to be relocated, please contact Aira Customer Care.

Question 8

How can I make sure that the heating system is responding to the new set target temperature?

Accepted Answer

When you set a new target temperature on your Aira Thermostat, you'll notice a pulsating white light indicating that your heat pump has registered the change.

To check if your heat pump is actively working toward the new temperature, simply open the indoor temperature settings in the Aira Home Energy app, where a status update will confirm your system's progress.

Question 9

What should I do if I notice that my Aira Thermostat has lost connection with the indoor unit?

Accepted Answer

If the connection between your Aira Thermostat and the indoor unit is lost, temporarily remove the thermostat from its wall mount, position it in front of the indoor unit and wait for it to automatically re-connect.

If it fails to recover the connection after repeated attempts in slightly different positions, reset the device by removing one battery for at least one minute.

Once the device is re-connected, return the thermostat to its wall mount. If this does not help, then contact Aira Customer Care.

Question 10

Because I have underfloor heating, I have thermostats in every room of my house. Will I need to replace each one with an Aira Thermostat?

Accepted Answer

Our thermostats are designed to regulate each heating zone in your home (up to two zones per home). Unlike thermostats that control just a single heat source like a radiator or small underfloor heating loop, these manage the overall temperature across entire zones.

To adjust the target temperature for your heating zones, use the Aira Home Energy app or the thermostat. It's important to keep all radiator valves and underfloor heating thermostats fully open, except in rooms where you prefer cooler temperatures, such as bedrooms. In these spaces, you can lower the thermostat to achieve a cooler environment.

Attempting to lower the temperature directly on a single heat source, such as a radiator, will restrict water flow rather than reduce the heat output. This can cause your heat pump to work harder to reach the target temperature, leading to less efficient heating.

Aira Thermostat

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